You know how the saying goes, ‘you know how many people are buying the tuna sandwich but what you don’t know is how many people are pulling out the cucumber.’
Unless of course you let your customers make exactly the meal that they want to eat.
Plate waste at Vita Mojo is almost negligible because when you let people choose the exact food and quantities they want to eat, they won’t order what they aren’t going to eat.
We change our menus four times a year with the seasons. There are only a certain number of items that we can serve, so ahead of a new menu, we start looking at what items are selling and which aren’t. Largely, the decisions are fairly straightforward and the most unpopular items are removed without too much issue, however there are some instances when it is not so. For example:
We also use our data to help with new menu development and look to our data to try and make more informed choices.
We also look to customer behaviour to inform our new meals. So for example, if a certain type of macro split is proving popular, or a certain combination of foods, we might consider building our new meals along those guidelines to create something suited to our customer base.
Having data doesn’t mean that you always get it right, but it certainly helps to see what people are actually eating.